My upload is stuck at processing. What should I do?

Refresh the page first. If it's still stuck after a few minutes, re-upload the video and ensure your connection is stable during the upload.

My video produced no clips. Why?

Very short videos, music-only audio, or files with no clear speech often don't yield clips. Use spoken, conversational content for the best results.

Clips aren't generating or a video failed to process

If an upload gets stuck, a video fails to process, or no clips appear, work through the steps below — most issues resolve quickly.

Upload is stuck at "processing"

Refresh the page. Processing often continues in the background and just needs the view to update.
Wait a few minutes. Longer videos take longer to analyze.
Check your connection. A dropped connection mid-upload can leave a file incomplete. Re-upload on a stable network.
Try a smaller or re-exported file if the original is unusually large or in an uncommon format.

A video failed to process

Confirm the format. Stick to common formats like MP4 or MOV.
Check the file isn't corrupted. Try playing it locally first; if it won't play, re-export it.
Re-upload. Transient errors usually clear on a second attempt.

No clips were generated

ViralNote builds clips from spoken content, so a video can finish processing but yield no clips when:

The video is very short and has no self-contained moments
The audio is music-only or has no clear speech
The speech is hard to understand (heavy background noise, overlapping voices)

For the best results, use clear, conversational, spoken-word video that's at least several minutes long.

A scheduled post failed to publish

This is usually an expired account connection rather than a clip problem. Go to Settings → Connections and reconnect the affected account, then reschedule the post.

Still not working?

If you've tried these steps and the problem continues, contact us with the video name and roughly when it happened, and we'll investigate.