# Clips aren't generating or a video failed to process

Steps to fix a stuck upload, a failed render, or a video that produced no clips.

If an upload gets stuck, a video fails to process, or no clips appear, work through the steps below — most issues resolve quickly.

## Upload is stuck at "processing"

1. **Refresh the page.** Processing often continues in the background and just needs the view to update.
2. **Wait a few minutes.** Longer videos take longer to analyze.
3. **Check your connection.** A dropped connection mid-upload can leave a file incomplete. Re-upload on a stable network.
4. **Try a smaller or re-exported file** if the original is unusually large or in an uncommon format.

## A video failed to process

- **Confirm the format.** Stick to common formats like MP4 or MOV.
- **Check the file isn't corrupted.** Try playing it locally first; if it won't play, re-export it.
- **Re-upload.** Transient errors usually clear on a second attempt.

## No clips were generated

ViralNote builds clips from spoken content, so a video can finish processing but yield no clips when:

- The video is **very short** and has no self-contained moments
- The audio is **music-only** or has **no clear speech**
- The speech is **hard to understand** (heavy background noise, overlapping voices)

For the best results, use clear, conversational, spoken-word video that's at least several minutes long.

## A scheduled post failed to publish

This is usually an expired account connection rather than a clip problem. Go to **Settings → Connections** and [reconnect the affected account](/help/connecting-accounts/connect-social-accounts), then reschedule the post.

## Still not working?

If you've tried these steps and the problem continues, contact us with the video name and roughly when it happened, and we'll investigate.

## FAQ

**My upload is stuck at processing. What should I do?**

Refresh the page first. If it's still stuck after a few minutes, re-upload the video and ensure your connection is stable during the upload.

**My video produced no clips. Why?**

Very short videos, music-only audio, or files with no clear speech often don't yield clips. Use spoken, conversational content for the best results.


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